Return & Refund Policy – E Trend BD

At E Trend BD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you ordered, we offer a simple and straightforward Return and Refund Policy to ensure a hassle-free experience.

Please read through our policy carefully to understand the conditions under which we accept returns and process refunds.

1. Return Policy

We accept returns for most products under the following conditions:

Eligibility for Returns:

• Timeframe: You can return your product within 7 days of receiving the item.
• Condition of the Product: To be eligible for a return, the product must be:
  • Unused, unworn, and in original condition.
  • In its original packaging with all tags, labels, and accessories intact.
  • Free from damage, stains, or marks.
  Certain items are non-returnable, including but not limited to:
  • Perishable goods (e.g., food, flowers).
  • Personal hygiene items (e.g., beauty products, cosmetics, toiletries).
  • Custom or personalized items.
  • Downloadable software or digital products.

How to Request a Return:

1. Contact Customer Support: Reach out to us within the eligible return period at [support@etrendbd.com] or through our customer service hotline.
   • Provide your order number, product details, and the reason for the return.
   • Attach photos of the product (if applicable) showing its condition.
2. Return Authorization: After we receive your return request, our customer support team will guide you through the return process, including the return address (if applicable).
3. Shipping the Return: You will be responsible for the cost of return shipping unless the product is damaged, defective, or an error occurred on our part.

Return Shipping Costs:

• If the product is being returned due to a defect, damage, or incorrect item received, we will cover the return shipping cost.
• For all other returns, the customer will be responsible for the cost of shipping the product back to us.

2. Refund Policy

Once your return is received and inspected, we will process your refund according to the following conditions:

Refund Method:

• Refunds will be issued to the original payment method used for the purchase (credit/debit card, bank transfer, bkash, nagad, etc.).
• Please allow 24 business hour for the refund to be processed after we confirm the return.

Processing Time:

• Refunds are usually processed within 7 business days after we receive and inspect the returned item. The exact time it takes for the refund to appear in your account may vary depending on your payment provider.

Partial Refunds:

• If the product shows signs of use, damage, or is returned without original packaging or accessories, we may issue a partial refund. The amount deducted will depend on the condition of the returned product.

Refund Denial:

• We may deny refunds if the returned product does not meet the return conditions outlined above (e.g., used, damaged, missing parts).

3. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, you will need to return the original product for a refund and place a new order for the replacement item.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately with the following details:

• Order number
• Product details
• Clear photos of the damaged/defective product or incorrect item received.

We will arrange for a return, replacement, or full refund at no additional cost to you.

5. Order Cancellations

You may cancel your order before it is shipped. Once your order has been dispatched, it is no longer eligible for cancellation. To request a cancellation, please contact us as soon as possible at [support@etrendbd.com].

6. Non-Refundable Items

The following items are non-refundable and cannot be returned:

• Items purchased during sales or promotional events, unless stated otherwise.
• Digital products or downloadable content.
• Gift cards and vouchers.
• Custom-made or personalized items.

7. How to Contact Us for Returns or Refunds

If you need assistance with a return or refund, please reach out to our customer support team:

• Email:  support@etrendbd.com
• Phone:  +8801861736969
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays)

8. Additional Terms

• Returns Process: All returns must be approved by our customer service team before sending the item back.
• Packaging: Please ensure that returned products are properly packed to avoid damage during the return shipping process.
• Lost or Damaged Items: eTrendBD is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Last Updated: 02/05/2025