Support & Policy – eTrendBD

At eTrendBD, our primary goal is to provide you with a seamless and enjoyable shopping experience. To ensure that your experience is as smooth as possible, we offer comprehensive support and have established clear policies to address your needs. Please take a moment to read through our support options and policies to understand how we assist you and protect your rights as a customer.

Customer Support

If you have any questions, need assistance, or encounter any issues while shopping with us, our customer support team is here to help. We offer several channels through which you can reach us:

Contact Us

• Email:  support@etrendbd.com
• Phone:  +8801861736969
• Live Chat: Available on our website for immediate assistance.
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding public holidays).

You can contact us for support with the following:

• Order inquiries: Status, tracking, and delivery updates.
• Returns & exchanges: Process and policy assistance.
• Product information: Detailed specifications and availability.
• Technical support: Website issues, payment problems, or other technical difficulties.
• Feedback: Share your shopping experience with us.

Returns & Exchanges Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with the product, our Returns and Exchanges Policy allows you to return or exchange items under the following conditions:

General Conditions for Returns & Exchanges:

• Timeframe: Returns or exchanges must be requested within X days from the date of delivery.
• Condition of the Item: Products must be unused, in original packaging, and in the same condition as when you received them.
• Non-returnable items: Some products are non-returnable due to hygiene reasons, including but not limited to beauty and personal care products, and customized items.

Steps to Return or Exchange:

1. Contact our customer support team at [support@etrendbd.com] to request a return or exchange.
2. Provide your order number, product details, and reason for return or exchange.
3. We will send you instructions on how to proceed, including where to send the item(s) and any required forms.
4. Once we receive the returned item, we will inspect it for eligibility.
5. Refunds will be processed to your original payment method within 7 business days. For exchanges, the replacement item will be shipped after we receive the returned product.

Refund Policy

We want to ensure that you have a positive shopping experience with us, and if you decide to return an item, we will process a refund according to our refund policy:

• Refund Method: Refunds will be issued to the original payment method (credit/debit card, bank transfer, etc.).
• Processing Time: Refunds are usually processed within 7 business days after we receive the returned item and verify its condition.
• Partial Refunds: If an item is returned used or damaged, or if it does not meet the return criteria, a partial refund may be issued.

Shipping & Delivery Policy

We offer various shipping options to ensure your orders arrive on time and in perfect condition.

Shipping Methods and Costs:

• Standard Shipping: Delivery within X days from the date of dispatch. Shipping cost is based on your delivery address and the size/weight of your order.
• Express Shipping: Faster delivery (within X days) for an additional fee.
• Free Shipping: Available on select items or for orders over a certain amount (e.g., BDT 5000 or more).

Shipping Location:

• We currently deliver to addresses within Bangladesh.
• Delivery times may vary depending on your location and the shipping method selected. You will receive an estimated delivery date during checkout.

Delivery Issues:

• Delay: While we strive to fulfill orders within the estimated delivery time, external factors (such as courier delays, weather conditions, or customs issues) may cause delays.
• Damaged or Missing Items: If your order arrives damaged or incomplete, please contact us immediately at [support@etrendbd.com] with photos of the damage and the packaging. We will initiate an investigation and resolve the issue promptly.

Privacy Policy (Summary)

At eTrendBD, we take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our website, you consent to the practices described in the policy.

Key Points of Our Privacy Policy:

• Information Collection: We collect personal information such as your name, email address, shipping address, payment information, and other details required for processing orders.
• Data Usage: We use your data to process orders, deliver products, send marketing communications (if opted in), and improve your shopping experience.
• Data Protection: We use encryption and secure systems to protect your personal data.
• Third-Party Sharing: We do not sell or rent your data to third parties. We only share your information with trusted partners for payment processing, shipping, and customer support services.
• Your Rights: You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.

For more details, please read our full Privacy Policy.

Terms and Conditions (Summary)

By using our website, you agree to comply with our Terms and Conditions, which govern your use of eTrendBD’s website and services.

Key Points of Our Terms and Conditions:

• Account Responsibility: You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
• Product Availability: While we strive for accuracy, product availability and prices are subject to change without notice. We reserve the right to modify or cancel any order.
• Limitation of Liability: We are not liable for any damages, including indirect or consequential damages, arising from your use of our website or services.
• Dispute Resolution: Any disputes will be governed by the laws of Bangladesh and resolved in the courts of Dhaka.

For more details, please read our full Terms and Conditions.

Security Policy

We are committed to safeguarding your personal and financial information. We use SSL encryption (Secure Socket Layer) technology to ensure that your data is transmitted securely during transactions. Your payment details are processed through secure, third-party gateways (e.g., credit card providers or PayPal), and we do not store sensitive financial information on our servers.

Frequently Asked Questions (FAQs)

Here are some common questions that customers often ask:

• How do I track my order?

  • After your order is shipped, you will receive an email with tracking information. You can use this to check the status of your delivery.

• What should I do if I receive a wrong or defective item?

  • If you receive an incorrect or damaged item, please contact our customer support team immediately at [support@etrendbd.com]. We will resolve the issue and either replace the product or issue a refund.

• Can I change my order after it has been placed?

  • Once an order is placed, we process it quickly to ensure timely delivery. Please contact us immediately if you need to make changes, and we will do our best to accommodate your request.

• Do you offer gift cards or vouchers?

  • Yes, we offer gift cards and discount vouchers for certain promotions. Check our website for available offers.

For more assistance or detailed information on any of our policies, please don’t hesitate to contact our customer support team. We are here to help!

Contact Information:

eTrendBD
Email:  support@etrendbd.com
Phone:  +8801861736969
Website:  www.etrendbd.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM